T-Mobile UK's Twitter support person is very nice, but not so quick on the uptake. After three attempts, I'm now assuming they're just not going to grasp that the whole problem is that I AM IN THE U.S. AND CANNOT RECEIVE TEXTS. If I could, I wouldn't be asking if there's an alternative way to activate my online account ( Read more... )

Short version: This whole adventure has reinforced my already firm belief that call center jobs suck. Virgin Mobile's call center reps, in particular, are not given anything remotely resembling the tools to solve any but the most predictable of problems.

Less-short version: a/k/a The Silver Lining: I'm not happy to be starting all over again with ( Read more... )

Strike One: My phone was ordered from your website on November 10. It was not shipped until November 19. The upgraded shipping was a nice "whoops, we frakked up" touch, but would have meant more had you told us in the first place that it was on back order. Y'know, so that we didn't look for it in the mail every day starting in that 3-5 day basic ( Read more... )

Week One: Godawful Industrial Riding Mower at 0540. School district facilities maintenance department called during business hours.

Week Two: GIRM at 0620. Noise ordinance looked up. School district called during business hours and informed that next time I would call the police instead of bothering them ( Read more... )

I'm impressed. The complaint to the school district worked for almost a week. Or, more likely, this was just the next day they were supposed to mow. *eyeroll*

Although, hey, they waited until 6:20 today! Y'know, the day I'm supposed to get to sleep in until 7:30 because I work from home? Which is a good thing because I was out Way Too Damn ( Read more... )

If I'm posting this infrequently, it should probably be positive. But y'know what? I feel like a little snark right now. So there.

( Petty Annoyance the First )

After a soul-suckingly hellacious couple of days in Corporate America, I submit the following Facts of My Tuesday:

• I remain happily up to my eyebrows in a fandom that has somehow managed to avoid descending into a snarling weasel-pit of shipwars. With a canonical triangle, yet. I have no earthly clue how this has happened, but I'm so not ( Read more... )

I like to think I am, by and large, very patient and reasonable.

This belief, coupled with the fact that the first words I can remember hearing my mother say on the telephone were "Let me talk to your supervisor," lends spine to my approach when a company has my money and is not giving me what they promised in return.

Yesterday, brainiacfive attempted to ( Read more... )

Not how I wanted to spend my afternoon break:

May 11, 2004 ( Read more... )

My relationship with my new ISP really should not begin with me stumping the nice (and not blatantly incompetent, for a change) tech support guy. It has become abundantly clear that I do not enjoy the favor of the telecom gods ( Read more... )